American Express Dropping Customers

American Express has been dropping some of their customers.   Here are a few examples that I’ve heard of happening.

One customer was in Europe on vacation and their Amex card stopped working.   They finally got ahold of American Express and discovered that their account had been canceled.   They never were given a good solid reason.

A business customer was planning on using the “pay over time” option that American Express has, to help cover a cash flow problem for a month.   (American Express normally expects people to pay the balance each month, but they sometimes offer the ability to pay over time for certain items.)   However, when they got their bill they couldn’t find the pay over time option.   It turns out American Express had just dropped that from their account (again for no good reason).

I know AmEx was also sending people letters telling them that if they paid off their balance and closed their account they would get a free $250 gift card.   It wasn’t clear, but it sounds like these may have been send to people who American Express determined   to be at risk of not paying in the future.   The idea may have been that $250 was a small price to pay to get them to move the balances to other cards so when they did stop paying American Express wouldn’t be out the money.

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